Due to the emergency situation caused by Covid-19, parcels may be delivered later than scheduled.
The time frame for returns has been extended to 60 days for all orders confirmed on or after 16 March.
You can choose to have your order delivered to the address you prefer, or at an UPS Access Point.
You will find below the available shipping methods, including costs:
Standard and Express orders are processed from Monday to Friday; the shipment is made on the working day following the confirmation of payment. Remember: all orders placed on Friday will be handled starting from the following Monday morning.
Once the order is placed, it will no longer be possible to change the shipping address.
Payments are subject to random checks by the payment circuits: in case your payment should fall in this case, the order will be temporarily suspended and it will not be possible for us to proceed to shipment until the conclusion of the checks.
When the order will be entrusted with the courier, you'll receive an e-mail containing the delivery number and instructions to track its status.
If you're a registered customer, you can also monitor the progress of your delivery in the "My orders" section, clicking on "Details" and then on "Follow the order". Additionally, if you have the unique code of your delivery, you can track your order clicking on the "Track the order" link.
If you've completed your purchase as a Guest, you can monitor the progress of your delivery in the section “Check my order” clicking on "Follow the order". Additionally, if you have the unique code of your delivery, you can track your order clicking on the "Track the order" link.
If you are absent at the time of delivery, the UPS courier will follow, depending on the area, one of the following procedures:
We advise you to monitor the status of your shipment frequently: in case of your absence, you may not immediately notice the attempted delivery note or, for various reasons, the courier may not be able to identify the address of reference.