FREE STANDARD SHIPPING
Back to Legal Area

Conditions of sales


The offer and sale of products on the TWINSET Digital Store, www.twinset.com ("Digital Store") are governed by the following General Terms and Conditions of Sale. The items purchased on the TWINSET Digital Store are produced, sold and marked by trademarks owned by TWINSET S.p.A. with a single shareholder, with registered offices in Carpi (MO), Via Del Commercio 32, registered in the Modena Register of Companies, n.390497, P. IVA 07889180969, Share Capital Euro 522.400,00 i.v. (hereinafter referred to as "TWINSET" or "we").


1. Completion of the sales contract


1 - These general conditions of sale are an integral and essential part of the purchase contract between TWINSET and you (our customer). Your electronic submission of an order implies full knowledge of these General Conditions of Sale and their full acceptance.

2 - If you do not agree with one or more terms contained in these General Conditions of Sale, you are requested to refrain from making purchases via the TWINSET Digital Store.

3 - At the time of proceeding with the completion of the order, you will be advised that doing so implies the obligation to pay the price indicated.

4 - The purchase contract with TWINSET is complete when TWINSET receives your order electronically, subject to verifying the accuracy of the data it contains.

5 - Once the purchase contract is complete, TWINSET will process your purchase order by sending an email containing the order summary. However, this mail does not constitute automatic acceptance of the order. TWINSET reserves the right to refuse orders from customers with whom there is an existing dispute regarding the payment of a previous order, who do not give sufficient guarantees of solvency, or orders that are incomplete, incorrect or if the products are unavailable. In these cases, TWINSET will inform you by email that the contract has not been completed and that TWINSET has not processed your order.


2. Prices


1 - All prices of products displayed and indicated within the TWINSET Digital Store are inclusive of VAT and any other tax that may be applicable in connection with the sale, but do not include local customs duties, import taxes, taxes and customs brokerage fees. In fact, for certain destinations, upon arrival at the border of your country the contents of the order may be subject to customs duties (which may include taxes, duties, management fees, remuneration of customs brokers, etc.), the payment of which is at your expense, as the recipient of the order. TWINSET does not have the ability to calculate these customs duties in advance, therefore we advise you to contact the relevant local authorities or the local customs office for detailed information before placing your order.

2 - The cost of shipping, transport, or other applicable additional costs, except those enumerated in clause 1 hereof, will be clearly indicated and displayed before completion of the order.

3 - Product prices may be subject to change. As a customer, you are required to review the final sale price (which is clearly indicated) before submitting the order. Any obvious price error stated on the TWINSET Digital Store, compared to the commonly known price of the selected product, entitles TWINSET not to confirm the shipment and proceed with an immediate refund. A refund will be given to the value of the purchase price paid with no entitlement to oppose this.


3. Delivery methods


1 - The delivery of products is carried out exclusively within the territory of the country, as referred to by the local TWINSET Digital Store you connect to and use for your purchase.

2 - To understand the specific shipping methods of the products, please refer to the "Shipping" section. The indications contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, they are deemed to be fully known and accepted at the time when the order is placed. It is however understood that the delivery and delivery times indicated are purely indicative and that the products will be delivered, at the latest, within thirty days from the completion of the sales contract.


4. Payment methods


1 - To pay for the selected products and the relative shipping and delivery costs or other additional relevant costs, you can use one of the methods indicated in the "Payments" section and then review them within the order. The indications contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, they are deemed to be fully known and accepted at the time when the order is placed. The payment services available do not however have different or additional costs, except for the provisions of point 5 below.

2 - In the case of payment by credit card, the payment procedure will take place via a secure connection directly connected to the relevant bank and operator of the online payment service, which TWINSET cannot access. In particular, the financial information (for example, the credit/debit card number or the date of its expiry) will be forwarded, via encrypted protocol, to Banca Sella or to other banks, which provide the related remote electronic payment services, without any third party having access to it, in any way. Furthermore, such information will never be used and/or stored in any format (including electronic format) by TWINSET. The validity of the card could be verified through a pre-authorisation payment. This authorisation is not a charge. The charge on your credit card occurs at the time of shipment of the purchased product. Your right as a customer to have your payment re-credited in the case of default by the Seller or failure to execute the contract for any reason is not affected.

3 – As a customer, you are solely responsible for the data entered and therefore guarantee to use only credit cards for which you have legitimate use.

4 - If selecting to pay by PayPal method, you will be redirected to the www.paypal.com website where you will make the payment for the products, according to the procedure established and regulated by PayPal, and the terms and conditions agreed between you and PayPal. The data entered on the PayPal site will be processed directly by the latter and will not be transmitted or shared with TWINSET. TWINSET is therefore not in a position to know and does not store in any way the data of the credit card connected to your PayPal account, or the data of any other payment facility connected to that account. The total amount due will be debited from PayPal at the completion of the online order. In the event of termination of the purchase contract and in any other event of reimbursement, for whatever reason, the amount of the reimbursement in your favour will be credited to your PayPal account. The credit times on the payment linked to this account depend exclusively on PayPal and the banking system. Once credit has been sent to your account, TWINSET cannot be held responsible for any delays or omissions in the credit of the refund amount. In order to contest this you need to contact PayPal directly.

5 - For certain destinations, TWINSET also provides a cash payment service on delivery (COD), with an additional cost that is expressly indicated before completion of the order, on the payment page corresponding to the "COD" icon. In any circumstance this never exceeds the actual cost incurred by TWINSET to offer this service. If you decide to use this service, our selected courier will collect the amounts relating to the order on our behalf. At the time of delivery it will be necessary to have the exact amount in cash, as indicated in the confirmation of shipment e-mail. The courier cannot give change and does not accept cheques. This method of payment is allowed for orders that do not exceed the total amount of €2999.99 per recipient. Before choosing COD as a payment service, you must accept that the additional cost associated with this service will not be reimbursed, should you choose to return products purchased using this method.


5. Liability


1 - TWINSET assumes no responsibility for the service interruptions due to force majeure such as accidents, explosions, fires, strikes and / or walkouts, earthquakes, floods and other similar events that prevented, in whole or in part, the execution of the contract within the agreed time frame.

2 - TWINSET will not be liable to any party or third parties regarding damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, since you are entitled only to the refund for the price paid.

3 - Similarly, TWINSET is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, cheques and other means of payment, upon payment of the purchased products. TWINSET, at no time during the purchase process is able to know your credit card number because, as we open a secure connection, it is transmitted directly to the banking service.

4 - The essential characteristics of the products are presented on the TWINSET Digital Store on each product page. The images and colours of the products offered for sale may however differ slightly due to the Internet browser and the monitor used.


6. Your obligations as a customer


1 – It is strictly forbidden for minors (anyone under the age of 18) to place an order on the TWINSET Digital Store.

2 - The data entered during the purchase must be exclusively personal and genuine data and not of third parties, or fantasy. TWINSET reserves the right to prosecute any violation or abuse, in the interest and for the protection of consumers.

3 – As a customer, you release TWINSET from any liability arising from the issue of incorrect tax documents due to errors in the data provided by you, as you are solely responsible for the correct entry.


7. Right of withdrawal and refunds


1 – As a customer, you can withdraw from the purchase contract completed with TWINSET without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of the products were received in the manner described below.

2 - Before the end of the withdrawal period, as determined above, you can make a return request directly on the TWINSET Digital Store by filling in and forwarding the return request to TWINSET and following the instructions - or through another explicit declaration of your decision to withdraw from the contract which needs to be communicated via email to weborders@twinset.com, including details of what you bought, when you ordered or received it and your name and address.

3 – As a customer, you must return the goods or deliver them to the third party, authorised by TWINSET, without delay and within fourteen days from the date on which you informed TWINSET of your decision to withdraw from the contract. The deadline is considered as met if you send back the goods before the end of the fourteen-day period.

4 - The shipping costs related to the return of the Products will be borne by TWINSET if you use the pre-printed sticker included within the original package. This procedure allows TWINSET to directly bear the costs of returning to the courier and to track the package. If you decide to use a different courier for the return of the products, the shipping costs will be at your cost and includes responsibility for loss or damage of the products.

5 - After the return of the products, TWINSET will carry out checks on their compliance with the conditions and terms indicated in this section.

6 - If the right of withdrawal is exercised following the procedures and terms indicated in this paragraph, TWINSET will refund any amounts already obtained for the purchase of products.

7 - Whatever payment method you use, the refund will be activated by TWINSET in the shortest possible time and within fourteen days, starting from the day in which you notified TWINSET of your decision to withdraw from the contract. TWINSET may withhold the refund until we have received the products or until you have demonstrated that you have returned the products, depending on which situation occurs first.

8 - TWINSET will reimburse you using the same payment method you used for the purchase of the returned products, even if you have used a virtual/disposable credit card. For legal reasons, TWINSET cannot refund a different credit card from the one used for the purchase, except in case the credit card itself has expired. In this instance please send an e-mail to weborders@twinset.com to arrange the most appropriate repayment method.

9 - Potential delivery costs you've incurred when purchasing the item won't be refunded. TWINSET is not obliged to reimburse additional costs, if you have chosen the COD method referred to in point 5 of section 4.


8. Applicable law and jurisdiction


1 - Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated through TWINSET Digital Store is subject to Italian law and in particular to the Consumer Code, Chapter I "Consumer rights in contracts" - so as amended by Legislative Decree 21 February 2014, n. 21 - with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning e-commerce.

2 - For any dispute between the parties regarding the present contract the Court in whose district you have your domicile or residence will have jurisdiction; for all other disputes the Court of Milan will have exclusive jurisdiction.

3 - In the event of disputes arising from these General Conditions of Sale between TWINSET and Italian customers, TWINSET guarantees, as of now, pursuant to art. 14 of Regulation 524/2013, full acceptance and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and secure way, on the Internet. RisolviOnline.com is among the accredited bodies for the resolution of disputes on the European Union ODR platform.

4 - In the event of disputes arising from the General Terms and Conditions of Sale between TWINSET and customers residing in the EU, the European Commission provides a platform for alternative non-judicial dispute resolution, accessible on the website http://ec.europa.eu/odr.


9. Changes and updates


1 - TWINSET reserves the right to modify our TWINSET Digital Store, the policies and these General Conditions of Sale, at any time, to offer new products or services, or to comply with legal or regulatory provisions. By accessing our Digital Store and submitting an order you will adhere to the policies and terms of the General Conditions of Sale from the point the order is placed, unless there are retrospective changes to applicable law (in this instance, this will apply to the orders you have previously made). If any provision of these Conditions is held to be invalid, null or for any reason unenforceable, this condition will not affect the validity and effectiveness of the other provisions.

TWINSET News

Sign up to receive news and exclusive benefits!
Privacy Policy