Standard and Express orders are processed from Monday to Friday; the shipment is made on the working day following the confirmation of payment. If you choose the Express delivery you will not be able to pay by bank transfer. Remember: all orders placed on Friday will be handled starting from the following Monday morning.
Payments are subject to random checks by the payment circuits: in case your payment should fall in this case, the order will be temporarily suspended and it will not be possible for us to proceed to shipment until the conclusion of the checks.
When the order will be entrusted with the courier, you'll receive an email containing the delivery number and instructions to track its status. Delivery times may vary depending on the type of shipment selected when ordering.
If you're a registered customer, you can also monitor the progress of your delivery directly from your My TWINSET account, clicking on "Details" and then “Check my order" in the "My orders" section.
If you've completed your purchase as a Guest, you can monitor the progress of your delivery in the section “Check my order” clicking on "Follow the order". Additionally, if you have the unique code of your delivery, you can track your order clicking on the "Track the order" link.