Currently, the TWINSET Digital Store is available in the following countries:Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France (except for the overseas departments: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal (except the Azores Islands, autonomous community with subsidized tax regime, and Madeira), Principality of Monaco, Republic of San Marino, Romania, Russian Federation, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden, Switzerland, United Kingdom, Ukraine.
PSD2 is a set of European rules (EU Directive 2015/2366) introducing new authentication rules to make your online shopping experience even safer. For further information, visit this section.
At the moment, we do not accept cash on delivery.
To find out more about the topic, visit this section.
Sure! The entire process - both payments by credit card and bank transfers - takes place through a secure connection, directly connected to the bank owner and operator of the online payment service: the data is transmitted in encrypted form via SSL protocol, to protect them from any attempt at decoding and counterfeiting.
If you decide to pay with a credit card, you can choose to save your card details: they will be collected by TWINSET in an encrypted form and transmitted to Banca Sella S.p.A., the company that carries out electronic remote payment activities for us. This way, in case subsequent purchases are made, you will not need to re-enter your details. Banca Sella S.p.A. will memorise and process the aforementioned data autonomously, following the highest security standards and only to execute your purchases on our site.
If instead you have a credit card connected to a PayPal account, the system allows you to save an identification code so that you don’t have to re-enter your credentials for future payments; these data supplied by you will be collected by TWINSET in an encrypted way and transmitted to PayPal. PayPal will store and process the aforementioned data independently, following the highest security standards and only to execute your purchases on our website www.twinset.com .
PayPal Checkout is a payment option that offers a seamless checkout experience in just a few easy clicks. By selecting the option from the cart you can access directly the payment page on the PayPal website, without being redirected to any other page.
Once you have selected the option from the cart, you will be redirected to the PayPal payment page on which you can login or confirm your identity via sms or app. If you previously saved your payment details in your My Twinset account, you may not be asked to login and/or confirm your identity.
The payment and delivery details you have registered in your PayPal account will be used automatically without having to register them again on our website at www.twinset.com.
If you choose the PayPal Checkout payment option, your contact details (email address and telephone number) will be those you registered in your PayPal account. If you wish to change this information, you will have to access PayPal’s official website or app.
If you choose the PayPal Checkout payment option, you will be able to change your delivery address directly on the PayPal page you will be redirected to. This will be a standard delivery to your home address and this option cannot be changed.
The reason is simple: we want to surprise you! Share with us your date of birth, as we would like to celebrate your birthday with an exclusive discount. If you use it for an online purchase, it will be applied automatically to the first order you make in its validity period (7 days before, and 14 days after your birthday).
In case of return or exchange, this discount cannot be recovered for a second purchase.
You can also use the discount in the TWINSET boutiques, by presenting the print-out version of the e-mail you received, or your ID.
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