Due to the emergency situation caused by Covid-19, parcels may be delivered later than scheduled.
The shipping and return services located in-store and at Access Points are suspended. Our Boutique will remain closed for the time being.
The time frame for returns has been extended to 60 days for all orders confirmed on or after 16 March.
You can choose to have your order delivered to the address you prefer, or at an UPS Access Point.
You will find below the available shipping methods, including costs:
Standard and Express orders are processed from Monday to Friday; the shipment is made on the working day following the confirmation of payment. Remember: all orders placed on Friday will be handled starting from the following Monday morning.
Once the order is placed, it will no longer be possible to change the shipping address.
Payments are subject to random checks by the payment circuits: in case your payment should fall in this case, the order will be temporarily suspended and it will not be possible for us to proceed to shipment until the conclusion of the checks.
When the order will be entrusted with the courier, you'll receive an e-mail containing the delivery number and instructions to track its status.
If you're a registered customer, you can also monitor the progress of your delivery in the "My orders" section, clicking on "Details" and then on "Follow the order". Additionally, if you have the unique code of your delivery, you can track your order clicking on the "Track the order" link.
If you've completed your purchase as a Guest, you can monitor the progress of your delivery in the section “Check my order” clicking on "Follow the order". Additionally, if you have the unique code of your delivery, you can track your order clicking on the "Track the order" link.
If you are absent at the time of delivery, the UPS courier will follow, depending on the area, one of the following procedures:
We advise you to monitor the status of your shipment frequently: in case of your absence, you may not immediately notice the attempted delivery note or, for various reasons, the courier may not be able to identify the address of reference.
For the delivery of your order, you can choose to be delivered to an UPS Access Point.
This service is designed specifically for those who cannot receive the goods at home, or for those who cannot be delivered personal mail at the workplace.
The UPS Access Points are shops open to the public (such as newsagents, supermarkets and corner shops) where you can pick up your orders when convenient: often they are even open activities also during the weekend or in the evening hours!
To collect your order, you will need to show proof of identity. The Access Point will store your order for a limited period of time (usually 5 working days).
Remember: you won't receive any notification upon delivery; we therefore recommend you use the tracking number you've received via e-mail to be informed about the delivery date of your order.
Orders not collected by the scheduled date will be returned to us for non-delivery. In this case, the return of the order will be treated as a return.
For any details on UPS authorized collection centres, opening days and hours, please refer to the UPS website.
You can choose to have your order delivered to the London Twinset Boutique. Go to check out to find out which boutiques offer this service.
You have 14 working days to collect your order: any order that is not collected within that time, will be considered a return and shipped back to us.
You will need to show us an ID and a copy of the email confirming your order when collecting the parcel. If you cannot collect your order, the person who is collecting on your behalf will need to show the following:
In the event that the order is not delivered or is delivered late, you can file a complaint with the Customer Care.