Returns and refunds

Due to the emergency situation caused by Covid-19, the return service located in-store and at delivery points is suspended. Our Boutiques will remain closed for the time being.

If an item does not satisfy you, you can return it for free within 14 days from the date it was delivered to you. Keep the pre-paid label that you found inside the parcel: you'll need it in the eventuality you wish to request a return.

Please note, the right of withdrawal can only be exercised by the customer and not by the recipient of a gift.

The items must be returned intact and in the same conditions in which they were received, provided with the tags indicating the barcode and any other seal that is part of the product.


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