If you are a registered customer, you can ask to return an item directly from the "My order" page, in your My TWINSET account. Click on "Request a return", indicating what item you wish to return, the quantity and the reason. Then, click on "Proceed".

If you've completed your purchase as a guest, you can place a return request directly from the “Check my order” section. Click on "Request a return", indicating what item you wish to return, the quantity and the reason. Then, click on "Proceed".

To book the free collection to the courier, you will need the UPS label that we sent you with the order, inside the package you received. If you cannot find the prepaid label anymore for shipping the return, please contact our Customer Care team at customer.care@twinset.com to request a new label.

Here’s a mini step-by-step guide:

• prepare the package that will contain the return by pasting the prepaid label on the original box (or on another that is equally sturdy) so as to cover the original label;
• contact the Courier at number 0800-877877 and book the collection, specifying that you already have a prepaid return label.

Remember, if you do not use the prepaid return label contained in the order you received (or a copy given to you by Customer Care) TWINSET cannot be responsible for any theft or loss.

The item(s) you return are examined by our staff as soon as possible, once verified and the return meets all the requirements, you will receive a notification by email.

For more information on refunds please refer to our General Conditions of Sale.

Potential delivery costs you've incurred when purchasing the item won't be refunded.