Due to the emergency situation caused by Covid-19, express shipping is not available at the moment.
The time frame for returns has been extended to 60 days for all orders confirmed between 16 March and 21 May.
You can choose to have your order delivered to the address you prefer, or at an UPS Access Point.
You will find below the available shipping methods, including costs:
Please note: we do not deliver to the Azores and Madeira.
Standard and Express orders are processed from Monday to Friday; the shipment is made on the working day following the confirmation of payment. Remember: all orders placed on Friday will be handled starting from the following Monday morning.
Once the order is placed, it will no longer be possible to change the shipping address.
Payments are subject to random checks by the payment circuits: in case your payment should fall in this case, the order will be temporarily suspended and it will not be possible for us to proceed to shipment until the conclusion of the checks.
When the order will be entrusted with the courier, you'll receive an email containing the delivery number and instructions to track its status.
If you're a registered customer, you can also monitor the progress of your delivery directly from your My TWINSET account, clicking on "Details" and then “Check my order" in the "My orders" section.
If you've completed your purchase as a Guest, you can monitor the progress of your delivery in the section "Check my order" clicking on "Follow the order". Additionally, if you have the unique code of your delivery, you can track your order clicking on the "Track the order" link.
If you are absent at the time of delivery, the UPS courier will follow, depending on the area, one of the following procedures:
We advise you to monitor the status of your shipment frequently: in case of your absence, you may not immediately notice the attempted delivery note or, for various reasons, the courier may not be able to identify the address of reference.
For the delivery of your order, you can choose to be delivered to an UPS Access Point.
This service is designed specifically for those who cannot receive the goods at home, or for those who cannot be delivered personal mail at the workplace.
The UPS Access Points are shops open to the public (such as newsagents, supermarkets and corner shops) where you can pick up your orders when convenient: often they are even open activities also during the weekend or in the evening hours!
To collect your order, you will need to show proof of identity. The Access Point will store your order for a limited period of time (usually 5 working days).
Remember: you won't receive any notification upon delivery; we therefore recommend you use the tracking number you've received via e-mail to be informed about the delivery date of your order.
Orders not collected by the scheduled date will be returned to us for non-delivery. In this case, the return of the order will be treated as a return.
For any details on UPS authorized collection centres, opening days and hours, please refer to the UPS website.
In the event that the order is not delivered or is delivered late, you can file a complaint with the Customer Care.