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Términos y condiciones

The supply and sale of clothing and accessories on the www.twinset.com website are governed by the following General Conditions of Sale.

The goods purchased on the www.twinset.com website are produced, sold and marked by trade marks owned by TWINSET S.p.A. con Socio Unico with registered office in Carpi (MO), Via del Commercio 32, registered with the Companies' Register of Modena, no. 390497, VAT Reg. No. 07889180969, Share Capital 522,400.00 EUR fully paid up. (hereinafter "TWINSET" or the "Vendor" or "we").


These general conditions of sale are an integral and essential part of the sales contract concluded with the customer. The order sent via the web by the customer implies the full knowledge of these General Conditions of Sale as well as their full acceptance. If the customer does not agree with one or more terms of these General Conditions of Sale, he/she shall abstain from making purchases on www.twinset.com (the "Website").
To proceed with the purchase of one or more products on the Website, the customer shall first of all register on the Website, in compliance with the applicable provisions concerning the protection of personal data, providing TWINSET with all the data required to allow the latter to process the orders received.
To conclude the purchase contract with TWINSET, the customer shall send TWINSET his/her order in compliance with the procedure referred to on the Website. By sending the order via the web, the customer undertakes to pay the price indicated therein.
When the customer places an order, he/she will receive an e-mail from TWINSET containing the order confirmation and a summary of the order: the e-mail shall in any case not constitute the automatic acceptance of the order.
TWINSET reserves the right to refuse orders from customers with which there is an outstanding dispute about payment for a previous order.


All the prices of the products displayed and indicated on the Website are inclusive of VAT and all other applicable sales taxes.
Where foreseen, the cost of shipping and transport will be clearly indicated and displayed prior to completing the order.
The prices of the products may be updated. The customer undertakes to ascertain the final sales price prior to submitting the order. For any obvious material errors concerning the prices published on the Website compared to the commonly known price of the chosen product, TWINSET shall have the right to not confirm the shipment and to proceed to immediately refund the amount paid by the customer without the customer raising any objections thereto.


TWINSET will do everything in its power to process the orders within 7 working days and in any case no later than 30 days from the day following that on which the customer submitted the order.
The customer shall, on receipt, check the conformity of the goods delivered with the order placed; only after having checked the goods, and without prejudice to the right of withdrawal laid down in point 7 below, the customer shall sign the delivery receipt. In completing the personal detail sheet in the registration procedures, required for the execution of this contract and all relative correspondence, the customer authorizes TWINSET to notify his/her personal data (address, phone number) to the couriers and/or shipping companies used to deliver the purchased goods, in order to allow their delivery.


To pay the price of the goods and relative shipping and delivery charges, where foreseen, the customer may use one of the methods indicated in the order form. Under no circumstances will the customer be charged additional costs for the chosen method of payment.
In the event of payment by credit card, the payment procedure takes place via a protected connection directly to the bank and the on-line payment service, to which TWINSET has no access. In particular, the financial information (such as, for example, the credit/debit card number or its expiry date) will be submitted, using a cyphered protocol, to Banca Sella or to other banks that supply the relative remote electronic payment services, without third parties being able to access them in any way. Furthermore, this information will never be used by TWINSET for purposes other than completing the relative purchase procedures and to issue the required reimbursements in the event of product restitutions, following the exercise of withdrawal rights, or if it is necessary to prevent or report to the police any fraudulent acts perpetrated on the Website.
The amount of the order will be charged at the time of the bank transaction, clearly without prejudice to the customer's right to be refunded the amount in the event of breach by the Vendor or non-performance of the contract for any reason whatsoever.
The customer is solely responsible for all data provided, and guarantees the use of credit cards of which only he/she is an authorized user.
If the customer has a credit card with PayPal activation, he/she can save an identification code here, which will avoid having to enter the details for future payments. In this case, the data provided will be collected by TWINSET in encrypted form and transmitted to PayPal.


TWINSET shall not be liable for any disservice caused by force majeure, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, flooding or similar events which wholly or partly impede the performance of the contract within the agreed time.
TWINSET shall not be liable to any party or third parties concerning damage, losses or costs incurred due to the non-performance of the contract for the above-listed reasons, and the customer shall have the right to receive only the refund of the price paid.
Equally, TWINSET shall not be liable for the fraudulent or unlawful use by third parties of credit cards, checks or other means of payment used to pay for the purchased products. TWINSET does not have access to the customer's credit card number at any time in the purchasing procedure, as the number is transmitted directly to the manager of the banking services.
The essential characteristics of the products are presented on the Website in each product data sheet. The images and colors of the products on sale may however vary, due to the effect of the Internet browser and/or monitor used.


It is strictly forbidden for minors to place orders on the Website.
The data entered when purchasing must exclusively be the user's actual personal data and not that of third parties, or invented data. TWINSET reserves the right to prosecute all breaches and abuse, in the interests of and to protect all consumers.
The customer shall hold TWINSET harmless of all liability deriving from the issue of incorrect tax documents due to errors in the data provided by the customer, who shall remain the only party responsible for the correct input of data.


The customer may exercise the right of withdrawal and return the goods received, without any penalties and without having to specify the reason, in compliance with the terms and methods indicated below.
The customer may request to return goods directly on the Website, by accessing his/her own account and completing and submitting to TWINSET the returns form, following the procedure laid down therein - i.e. by submitting an explicit declaration of his/her decision to withdraw from the contract - within fourteen (14) days from the date of receipt of the goods.
Goods must be returned intact, unwashed, undamaged and bearing their bar-code labels and any other seals that are part of them; it is not possible to reimburse customers for goods that are returned incomplete, ruined, damaged, showing signs of wear or dirty.
The goods the customer wishes to return must be delivered to the shipping agent within fourteen (14) days, starting from the date on which the customer notifies the Vendor of his/her decision to withdraw from the contract.
The cost of returning the goods shall be borne by TWINSET on condition that the customer uses the preprinted adhesive label found inside the package. This procedure enables TWINSET to pay the courier directly for the return costs and to track the location of the package at any time. If on the other hand the customer decides to return the goods using a different shipping agent, he/she shall bear the costs of shipment, including any liability in the event of loss or damage to the goods.
On return of the goods, the Vendor shall check their conformity with the terms and conditions laid down in this paragraph.
If the right of withdrawal is exercised in the methods and terms indicated in this paragraph, TWINSET shall refund the customer any amounts received for the purchase of the goods.
Whatever methods of payment used by the customer, the Vendor shall arrange for the refund in the shortest possible time and in any case within fourteen (14) days from the date on which the Vendor was informed of the exercise of the right of withdrawal, having checked the conformity of the withdrawal procedure and the returned goods.
The Vendor generally refunds the amounts using the same method of payment used by the customer when purchasing the goods. If a virtual credit card was used, or the credit card has expired or is about to expire, the customer may e-mail weborders@twinset.com to agree the most appropriate repayment method.


All disputes over the application, performance, interpretation or breach of the purchase contracts concluded on the website www.twinset.it are governed by Italian law; where not explicitly laid down therein, these general conditions shall refer to the provisions of the Italian Civil Code and Italian Legislative Decree (D.Lgs.) 205/06 ("Consumer Code"). Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Any disputes between the parties concerning this contract shall be referred to the courts in the place of domicile of the consumer; all other disputes shall be referred to the exclusive jurisdiction of the courts of Modena.
In case of disputes between the Seller and the customer arising from the General Terms and Conditions of Sale, please note that the European Commission provides a platform for the alternative out-of-court settlement of the same, which can be accessed on the website http://ec.europa.eu/odr.


TWINSET reserves the right to alter this Website, its policies and these General Conditions of Sale at any time, in order to offer new products and services, or to comply with legal or regulatory provisions. Customers accessing the Website and submitting an order shall comply with the policies and terms of the General Conditions of Sale in force at the time of placing the order, unless such amendments have retroactive effect pursuant to the applicable law (in this case, they may also apply to orders the customer has placed previously). Should any of the provisions of these Conditions of Sale be deemed invalid or void or for any reason inapplicable, the condition shall not prejudice the validity and effectiveness of all other provisions.

Privacy policy

Nota informativa de conformidad con el art. 13 del Decreto Legislativo 196/2003

Tus datos personales serán tratados (de forma automatizada o no) por TWINSET S.p.A. con Socio Unico (en adelante "TWINSET") con domicilio legal en Via Del Commercio 32, 41012 Carpi (Modena), Italia, inscrita en el Registro Mercantil de Modena, REA n. 300497, NIF 07889180969, que es titular de los tratamientos, para que puedas completar tus pedidos en la página web www.twinset.com y disfrutar de los servicios reservados a los usuarios registrados.

Además, si prestas tu consentimiento, tus datos podrán ser tratados por TWINSET para el envío de comunicaciones comerciales y otro material informativo y promocional de TWINSET, así como para actividades de venta directa y encuestas, mediante medios de contacto tradicionales (correo convencional y/o llamadas de operador/a) y/o automatizados y similares (sms, correo electrónico).

Además, los datos recopilados podrán comunicarse a terceros exclusivamente por necesidades técnicas estrictamente relacionadas con los fines arriba indicados, especialmente a entidades públicas y privadas, profesionales, sociedades u otras estructuras, así como a las autoridades y administraciones públicas por motivos relacionados con el cumplimiento de las obligaciones de ley.

Los campos marcados con un asterisco (*) son obligatorios y su falta impide completar el registro y por consiguiente tus pedidos, mientras que los campos sin (*) son facultativos y su falta no afecta tu registro, aunque pudiera impedir el suministro de algunos servicios reservados a los usuarios registrados para los cuales dichos datos son esenciales (por ejemplo, si no introduces tu fecha de nacimiento no podrás recibir las comunicaciones promocionales en ocasión del día de tu cumpleaños).

Están autorizados al tratamiento de datos los encargados de gestionar la página web y el suministro de los servicios correspondientes, marketing y sistemas informáticos.

En cualquier momento -de conformidad con el art. 7 del Decreto Legislativo 196/2003- podrás solicitar acceder a tus datos personales para actualizarlos, rectificarlos, integrarlos o cancelarlos, así como ejercer tu derecho de oposición a su tratamiento, incluso por separado para las actividades de marketing tradicionales y automatizadas, puntualizando adecuadamente, en este caso, a qué medios de contacto se refiere el rechazo al tratamiento, ya que de lo contrario la solicitud se entenderá referida a todos.

Para ejercer tus derechos, así como para recibir el listado actualizado de los sujetos responsables y encargados del tratamiento, puedes dirigirte a TWINSET en la dirección arriba indicada o llamar al numero 0039 059/91951.

Te recordamos que la normativa sobre protección de datos personales (art. 130, apartado 4, del Decreto Legislativo 196/2003) permite que, sin necesidad de contar con tu consentimiento expreso, TWINSET utilice tus datos para actividades de venta directa de productos análogos a los que ya has comprado, a menos que rechaces dicho uso de tu dirección email.

Cookies policy

Nuestra página www.twinset.com usa cookies, es decir pequeños archivos que un sitio web envía y que se almacenan durante la navegación del usuario.

La mayoría de las cookies usadas en nuestra web son cookies de navegación, es decir permiten a la web funcionar correctamente y proporcionar los servicios que nuestros usuarios solicitan.

Son cookies de navegación utilizadas por www.twinset.com:
a) Si eres un usuario registrado, las cookies necesarias para que cuando inicies sesión puedas identificarte como tal y acceder a los servicios que la misma web ofrece a los usuarios registrados. 

Hay otro tipo de cookies usadas cuando los usuarios navegan por nuestra web www.twinset.com: se trata de las cookies de terceros que proporcionan servicios de marketing.
Se trata de:
a) cookies analíticas, necesarias para los servicios de estadística ofrecidos por Google Analytics. En este caso concreto los datos tratados son rigurosamente anónimos y para fines exclusivamente estadísticos.
b) cookies de re-targeting, necesarias para los servicios de anuncios proporcionados por Critero y/o Google Remarketing. En este caso concreto, las cookies del navegador trazan los productos visualizados en nuestra web para luego mostrártelos cuando visitas otras páginas afiliadas, banners y/o publicidad relativa a nuestros productos, conforme a tu cronología de navegación. Se asigna a los usuarios un identificador técnico pero de ninguna manera Critero y/o Google recogerá datos personales de identificación, como el nombre o la dirección del usuario. Para más información, consulta la política de privacidad de Criteo: http://www.criteo.com/it/privacy/ y/o de Google: http://www.google.com/intl/en/policies/technologies/ads/ 

La mayoría de los navegadores (Internet Explorer, Firefox, etc.) están configurados para aceptar las cookies. Sin embargo, la mayoría de los navegadores permite comprobar y desactivar las cookies a través de los ajustes del navegador. 

Te recordamos que si deshabilitas las cookies de navegación podrás incurrir en fallas en el funcionamiento de la web y/o una limitación de los servicios ofrecidos. 

Para más información sobre las cookies y cómo gestionar o deshabilitar las cookies de terceros o de marketing/retargeting, visita www.youronlinechoices.com 

Para deshabilitar la visualización de los anuncios que publica Critero, visita http://www.criteo.com/es/privacy/ 

Para deshabilitar las cookies analíticas, puedes descargar el plugin del browser para desactivar Google Analytics. https://tools.google.com/dlpage/gaoptout 

Para deshabilitar las cookies de re-targeting de Google visita http://www.google.com/settings/ads/anonymous


El sitio web twinset.com y todo lo contenido en él es de propiedad exclusiva de TWINSET S.p.A.con Socio Unico y está protegido por las leyes sobre el copyright, sobre marcas comerciales y/o sobre los demás derechos de propiedad intelectual.
Por consiguiente, se prohíbe terminantemente utilizar dichos contenidos (textuales, fotográficos o de cualquier otro tipo) sin la autorización previa por escrito de TWINSET S.p.A.con Socio Unico