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Shipments

Our parcels are generally delivered by UPS within 4 working days from the order.
For remote areas 7 working days may be needed.
In order to find out more specific delivery times to your area, please consult the UPS website at the section CALCULATE TIME AND COST. You should use the following data when filling the form: weight 1, Country Italy, Postcode 41012, City Modena, then insert the information about your area. Bear in mind that we use the UPS standard service (except for Malta, Cyprus, Canary Islands, Russian Federation, Switzerland, Norway and and United States where we use the UPS Express Saver Service). 

Orders are processed Monday to Friday and usually dispatched by the next working day, after payment confirmation. 
If you paid by bank transfer your order is processed as soon as the payment is credited to our account. 
All payments are subject to random controls by the payment platforms: until these checks are completed, the payments are temporarily blocked and we cannot proceed with the order. 

As soon as your order is given to the courier, you will receive an email with the tracking number: by clicking on it, you will be redirected to the UPS website and will be able to view the status of your delivery.
You will also be able to check your delivery progress at any time in the My Profile section, Order status, by clicking on the tracking number.

The courier does not deliver on Saturdays and Sundays. 

Deliveries may take longer around the following public holiday dates: 1 January, 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, week of 15 August, 1 November, 8 December, week of 25 December, 31 December. 

If you are absent at the time of delivery the courier will follow one of the following procedures, depending on your area:

  • He will leave a slip near your doorbell or postbox with information on how to book a new delivery.
  • He will leave your parcel at an authorized collection center (only for orders below $800). In this case, UPS will also leave a slip with the delivery details: you will thus be able to view the address and opening times of the collection center where you can collect your parcel on the UPS website, as well as the latest possible collection date. After this date, the item will be returned to us.

If you are absent at the time of delivery the courier will try again other 2 times. If the delivery does not go through successfully, the courier will leave a slip near your doorbell or postbox with all the information on how to get in contact with UPS to retrieve your parcel.

In addition to the price quoted when the order was confirmed, you may be required to pay customs duty or any other applicable import duty on delivery, as provided by the laws of the country where the parcel is delivered.
In any case, delivery and transport costs will be clearly indicated in the checkout payment page.