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Terms & Conditions

The supply and sale of clothing and accessories on the www.twinset.com website (the "Website") are governed by the following General Conditions of Sale.
The goods purchased on the www.twinset.com website are produced, sold and marked by trademarks owned by TWINSET S.p.A. con socio unico, with registered office in Carpi (MO), Via Del Commercio 32, registered with the Companies' Register of Modena, Italy, no. 390497, VAT Reg. No. 07889180969, Share Capital 522,400.00 EUR fully paid up. (hereinafter "TWINSET" or the "Vendor" or "we").

•    1 - These general conditions of sale are an integral and essential part of the sales contract concluded with the customer. The order sent via the web by the customer implies the full knowledge of these General Conditions of Sale as well as their full acceptance. If the customer does not agree with one or more terms of these General Conditions of Sale, he/she shall abstain from making purchases on the Website.
•    2 - To proceed with the purchase of one or more products on the Website, the customer shall first of all register on the Website, in compliance with the applicable provisions concerning the protection of personal data, providing TWINSET with all the data required to allow the latter to process the orders received.
•    3 - To conclude the purchase contract with TWINSET, the customer shall send TWINSET his/her order in compliance with the procedure referred to on the Website. By sending the order via the web, the customer undertakes to pay the price indicated therein.
•    4 - When the customer places an order, he/she will receive an email from TWINSET containing the order confirmation and a summary of the order: the email shall in any case not constitute the automatic acceptance of the order.
•    5 - TWINSET reserves the right to refuse orders from customers with which there is an outstanding dispute about payment for a previous order.
•    1 – All prices are in US Dollars. The sales price is exclusive of sales tax, if applicable in accordance with the state and local regulations in force based on your shipping address, the applicable sales tax amount will be displayed on the payment page of the checkout.
•    2- The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes.
•    3- Customers may be required to pay customs duties and any other applicable import duties, in addition to the price stated in the order and order confirmation, upon delivery of the product, as required by laws in force in the country to which the product(s) will be delivered. For further information on any duties or taxes applicable in the customer’s country of residence or destination of the products, the customer is invited to check with the relevant authorities in his/her country of residence or destination of products.
•    4 - The cost of shipping and transport will be clearly indicated and displayed on the payment page of the checkout.
•    5- The prices of the products may change from time to time. The customer undertakes to ascertain the final sales price prior to submitting the order. For any obvious material errors concerning the prices published on the Website compared to the commonly known price of the chosen product, TWINSET shall have the right to cancel the order and to proceed to immediately refund the amount paid by the customer without the customer raising any objections thereto.

•    1 - TWINSET shall make reasonable efforts to process the orders within 7 business days, and in any case no later than 30 days from the day following that on which the customer submitted the order.  Delivery dates indicated in any order confirmation are estimates only and TWINSET  shall not be liable for failure to ship or deliver the products as estimated.
•    2 - The customer shall, immediately upon receipt of the products, check the conformity of the goods delivered with the order placed; only after having checked the goods, and without prejudice to the return procedures set forth in point 7 below, the customer shall sign the delivery receipt. In completing the personal detail sheet in the registration procedures, required for the execution of this contract and all relative correspondence, the customer authorizes TWINSET to notify his/her personal data (name, address, phone number) to the couriers and/or shipping companies used to deliver the purchased goods, in order to allow their delivery.

•    1 - To pay the price of the goods and relative shipping and transports costs, the customer may use one of the methods indicated in the order form. Under no circumstances will the customer be charged additional costs for the chosen method of payment.
•    2 - In the event of payment by credit card, the payment procedure takes place via a protected connection directly to the bank and the on-line payment service, to which TWINSET has no access. In particular, the financial information (such as, for example, the credit/debit card number or its expiry date) will be submitted, using a cyphered protocol, to Banca Sella or to other banks that supply the relative remote electronic payment services. Furthermore, this information will never be used by TWINSET for purposes other than completing the relative purchase procedures and to issue the required reimbursements in the event of product returns or if it is necessary to prevent or report to the police any fraudulent acts perpetrated on the Website.
The amount of the order will be charged at the time of shipping, clearly without prejudice to the customer's right to be refunded the amount in the event of breach by the Vendor or non-performance of the contract for any reason whatsoever.
•    3 - The customer is solely responsible for all data provided, and guarantees the use of credit cards of which only he/she is an authorized user.
•    4 - If the customer has a credit card with PayPal activation, he/she can save an identification code which will avoid having to enter the details for future payments. In this case, the data provided will be collected by TWINSET in encrypted form and transmitted to PayPal.
•    1 - TWINSET shall not be liable for any service not performed which is caused by force majeure, including but not limited to accidents, explosions, fires, strikes and/or lockouts, earthquakes, flooding or similar events which wholly or partly impede the performance of the contract within the agreed time.
•    2 - TWINSET shall not be liable to any party or third parties concerning damage, losses or costs incurred due to the non-performance of the contract for the above-listed reasons; and, in the event of any of the foregoing, the customer shall have the right to receive only the refund of the price paid.
•    3 - Equally, TWINSET shall not be liable for the fraudulent or unlawful use by third parties of credit cards, checks or other means of payment used to pay for the purchased products. TWINSET does not have access to the customer's credit card number at any time in the purchasing procedure, as the number is transmitted directly to the provider of the banking services.
•    4 - The main characteristics of the products are presented on the Website in each product data sheet. The images and colors of the products on sale may however vary, due to the effect of the Internet browser and/or monitor used.

•    1 - It is strictly forbidden for customers under the age of 18 to place orders on the Website.
•    2 - The data entered when purchasing must exclusively be the user's actual personal data and not that of third parties, or invented data. TWINSET reserves the right to prosecute all breaches and abuse, in the interests of and to protect all consumers.
•    3 - The customer shall hold TWINSET harmless of all liability arising out of inaccuracies on tax documents due to errors in the data provided by the customer, who shall remain the only party responsible for the correct input of data.

•    1 - The customer may return the goods received, without any penalties and without having to specify the reason, in compliance with the terms and methods indicated below.
•    2 - The customer may request to return goods directly on the Website, by accessing his/her account and completing and submitting to TWINSET the return form, following the procedure laid down therein - i.e. by expressing his/her intention to return the products - within fourteen (14) days from the date of receipt of the goods.
•    3 - Goods must be returned intact, unworn, unwashed, undamaged and bearing their tags, bar-code labels and any other seals that are part of them; TWINSET will not reimburse customers for goods that are returned incomplete, ruined, damaged, showing signs of wear or dirty.
•    4 - The goods the customer wishes to return must be delivered to the shipping agent within fourteen (14) days from the date on which the customer notifies the Vendor of his/her decision to return the products.
•    5 - The shipping cost of returning the goods shall be borne by TWINSET on condition that the customer uses the preprinted adhesive label found inside the package. This procedure enables TWINSET to pay the courier directly for the return costs and to track the location of the package at any time. If on the other hand the customer decides to return the goods using a different shipping agent, he/she shall bear the costs of shipment, including any liability in the event of loss or damage to the goods.
•    6 – Upon return of the goods, the Vendor shall check their conformity with the terms and conditions set forth in this paragraph.
•    7 - If the customer returns the goods in accordance with the methods and terms indicated in this paragraph, TWINSET shall refund the customer any amounts received for the purchase of the goods, minus any shipping or handling charges originally charged to the customer in connection with the purchase.
•    7.1 -The Vendor generally processes the refund using the same payment method used by the customer to purchase the returned products, including a virtual and/or disposable credit card. For legal reasons, the Vendor cannot credit the amount of a refund to a credit card different from that used for the purchase, unless the credit card in question has expired in the meantime: in this case the customer should send an email to weborders@twinset.com to arrange the most appropriate refund method.
•    8 – Regardless of the method of payment used by the customer, the Vendor shall arrange for the refund as soon as reasonably possible and in any case within fourteen (14) days from the date on which the Vendor has received the returned products, having checked the conformity of the return procedure and the returned goods.

•    1 - All disputes over the application, performance, interpretation or breach of the purchase contracts concluded on the website www.twinset.it are governed by Italian law; where not explicitly laid down therein, these general conditions shall refer to the provisions of the Italian Civil Code and Italian Legislative Decree (D.Lgs.) 205/06 ("Consumer Code"). Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
•    2 - Any disputes between the parties concerning this contract shall be referred to the courts in the place of domicile of the consumer; all other disputes shall be referred to the exclusive jurisdiction of the courts of Modena.

•    1 - TWINSET reserves the right to alter this Website, its policies and these General Conditions of Sale at any time, in order to offer new products and services, or to comply with legal or regulatory provisions. Customers accessing the Website and submitting an order shall comply with the policies and terms of the General Conditions of Sale in force at the time of placing the order, unless such amendments have retroactive effect pursuant to the applicable law (in this case, they may also apply to orders the customer has placed previously). Should any of the provisions of these Conditions of Sale be deemed invalid or void or for any reason inapplicable, the condition shall not prejudice the validity and effectiveness of all other provisions.


Privacy policy

Information pursuant to Article 13 of the Italian Legislative Decree 196/2003

Your personal data will be processed – automatically and manually – by TWINSET S.p.A. con socio unico ("TWINSET"), registered office in Via Del Commercio 32, 41012 Carpi (Modena), Italy, Isc. Reg. Imprese di Modena, REA n. 300497, Italian VAT number 07889180969, as Data Controller, in order to complete your future purchase orders on our website www.twinset.com and to use the services reserved to registered users.

In order to provide you with the services offered by the website, we collect information such as your name, address, email address, credit card information, phone number and date of birth. When you access our website, certain aggregate information (such as device type, location information, IP address, webpage traffic, and access time) is automatically collected in order to ensure the website functions properly.

Furthermore, with your consent, your personal data may also be processed by TWINSET for sending commercial correspondence and other information and promotional material related to the TWINSET world as well as to carry out direct selling and opinion polls using traditional methods of contact (regular mail and/or phone calls conducted by an operator) and/or automated and assimilated (text messages, emails).

Your personal data also may also be disclosed to third parties for technical reasons only that are strictly related to the purposes above mentioned and in particular to the following categories: public and private organizations, professionals, companies or other structures that TWINSET retains to process your data in order to provide the services offered on the website, such as order fulfillment, shipping, payment processing, IT support, customer service or marketing communications.  Further, we may share your information with public authorities in order to comply with applicable law or legal process or to respond to a request from law enforcement authorities, as well as for fraud prevention purposes.

The fields marked with an asterisk (*) are mandatory: failure to provide the information requested will not allow you to complete your registration and to complete your future purchase orders.

The information requested in fields not marked with (*) are optional: failure to provide the information requested does not affect your right to register: however, their lack of these data may not allow us to deliver some services reserved to registered users for which such data are essential (for example, if you do not include your date of birth you will not receive promotional correspondence on the day of your birthday).

The employees assigned to Data Processing are those involved in the management of the website and in providing related services, marketing and information systems.

At any given time – as per Article 7 of the Italian Legislative Decree 196/2003 – you can request access to your personal data to update them, correct them, integrate them, and delete them by contacting us at privacy@twinset.com.

You are also entitled to object to the processing of your personal data, also separately for marketing activities with traditional and automated methods, with the need to specify to which activities you object to, otherwise the request will be deemed to refer to all marketing activities.

To assert your rights as well as to receive an updated list of the parties responsible and instructed to Data Processing, please contact TWINSET by mail at the above mentioned address.

We inform you that the legislation on Personal Data Protection (Article 130, paragraph 4, Italian Legislative Decree 196/2003) permits TWINSET – without your consent – to use your personal data for direct sales of products similar to those you have already purchased, unless you refuse to allow such use of your registered email address.

Our servers are located in Italy, therefore by using the website and providing your information you consent to the transfer of such information to our data controller in Italy.

We reserve the right to periodically amend our privacy policy. As such, please review our privacy policy regularly in order to review any changes that may have become effective since your last visit.  The effective date of this policy is: 29th November 2017.



Pursuant to California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400, R Street, STE 1080, Sacramento, CA 95814; or by telephone at (916) 445-1254 or (800) 952-5210; or by email to dca@dca.ca.gov. For further information, you may wish to visit: www.ftc.gov

Further, if you are a California resident, you may request that we not share your information with third parties for direct marketing purposes, and/or to be informed of the types of personal information we share with third parties, as well as the names and addresses of third parties we disclosed such information to.  In order to exercise the above option or receive the above information, please contact us at privacy@twinset.com .

Do-Not-Track signals

The website does not recognize Do Not Track signals from browsers.  Some third parties may collect information about the users’ online activities over time and across websites when they use our website.


While we do not sell products or services for purchase by children, we may sell children’s products or services for purchase by adults. If you are under 18 years old, you may use the Website only under the supervision of a parent or guardian.  In accordance with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect, solicit or use personal information of children under the age of 13 provided without parental consent. Should we become aware that a user under the age of 13 has registered without verifiable parental consent, any such information will be deleted.


Cookies policy

Our website www.twinset.com uses cookies i.e. devices that enable certain information issued by the user during the browsing session to be associated with the terminal used.

Most of the cookies used by our website are browser cookies, i.e. cookies that enable the website to work properly and the provision of the relative services requested by our users.

The browser cookies used by www.twinset.com are:
a) For registered users, those required to enable you to be recognized as such when you have logged in and attempt to access the services offered to registered users by the website. 

There is another type of cookies used with reference to the browsing sessions of users of our website www.twinset.com: these are third-party cookies, which provide us with marketing services.
They can be:
a) analytics cookies, required for the statistic analysis services provided by Google Analytics: in these circumstances, only strictly anonymous data are processed and then only for statistical purposes.
b) retargeting cookies, required for the advertising services provided via Criteo and/or Google Remarketing: in these circumstances the cookies of the browser trace the products you have viewed on our website and then enable other affiliated websites, banners and adverts relative to our products to appear to you based on your browsing history. Users are assigned a technical ID, but under no circumstances will Criteo and/or Google collect personal data such as names or addresses that allow users to be identified. To learn more, please consult the Criteo privacy policy:http://www.criteo.com/it/privacy/ and/or that of Google: http://www.google.com/intl/en/policies/technologies/ads/ 

Most browsers (Internet Explorer, Firefox, Chrome, etc.) are configured to accept cookies. However, most of them also allow you to control and disable cookies by changing your browser settings. 

In any case, please remember that disabling browser cookies can prevent the website from working properly and/or limit the services offered. 

To learn more about cookies and how to manage or disable third party or marketing/retargeting cookies, please visit www.youronlinechoices.com. 

To disable the viewing of the Criteo advertisements: http://www.criteo.com/privacy/ 

To disable the analytics cookies, you can download the browser add-in for disabling Google Analytics: https://tools.google.com/dlpage/gaoptout 

To disable the Google re-targeting cookies, please visit http://www.google.com/settings/ads/anonymous


The site twinset.com and all its contents are the exclusive property of TWINSET S.p.A. con socio unico in that they are governed by the laws on copyright, merchandise marks and/or other intellectual property rights.
It is therefore strictly forbidden to use these contents (whether texts, photographs or any other kind) without the prior written authorization of TWINSET S.p.A. con socio unico