Our parcels are generally delivered by UPS within 4 working days from when the courier receives the package.
For remote areas, 7 working days may be needed.
In order to find out more specific delivery times to your area, please consult the UPS website at the section CALCULATE TIMES AND COSTS. You should use the following data when filling the form: weight 1, Country Italy, Postcode 41012, City Modena, then insert the information about your area. Bear in mind that we use the UPS standard service (except for Malta, Cyprus, Canary Islands, Russian Federation, Switzerland and Norway, where we use the UPS Express Saver Service).
Orders are processed Monday to Friday and usually dispatched by the next working day, after payment confirmation.
All payments are subject to random controls by the payment platforms: until these checks are completed, the payments will be temporarily suspended and we cannot proceed with the order.
As soon as your order is given to the courier, you will receive an email with the tracking number: by clicking on the link, you will be redirected to the UPS website and will be able to view the status of your delivery.
You will also be able to check your delivery progress in the My Profile section, Order Summary, by clicking on Details and then the tracking number.
The courier does not deliver on Saturdays and Sundays.
Deliveries may take longer around the following public holiday dates: 1 January, 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, week of 15 August, 1 November, 8 December, week of 25 December, 31 December.
If you are absent at the time of delivery the courier will follow one of the following procedures, depending on your area:
- He will leave a slip near your doorbell or postbox with information on how to book a new delivery.
- He will leave your parcel at an authorized collection center. In this case, UPS will also leave a slip with the delivery details: you will thus be able to view the address and opening times of the collection center where you can collect your parcel on the UPS website, as well as the latest possible collection date. After this date, the item will be returned to us.
For your order delivery, you may choose to collect your package at a UPS Access Point.
This service has been designed specifically for customers who are not at home at the time of delivery, or for those who cannot receive personal packages at their workplace.
UPS Access Points are local businesses open to the public (newsagents, tobacconists, etc.) where you can collect your orders when it’s most convenient to you (often they are also open also during weekend or evening hours).
If you have chosen to have your order delivered to a UPS Access Point, the courier will contact you (by telephone or e-mail) to inform you of the pick up location for your order.
To collect your package, you will need to show a photo ID. Your package will be held at a UPS Access Point for a limited time only (usually 3/5 working days).
Packages not collected by the expected date will be returned to the sender as undelivered: as such, the package will be handled as returned goods.
For details on the authorised UPS collection points, opening days and times, visit UPS website.
We advise you to regularly monitor the status of your delivery, as you may not immediately see the attempted delivery slip if you were absent, or the courier may not be able to deliver for other reasons.